Welcome to Christmas at Newgate! We care about your privacy and want you to feel confident when you book with us. This page explains what information we collect, why we collect it, and how we keep it safe.

Who We Are

This website (Christmasatnewgate.co.uk) is operated by Abyte Digital.
The data controller responsible for your information is: Data Manager, Abyte Solutions, 16 Tenters Street, Bishop Auckland, County Durham, DL14 7JF. Email: [email protected].

What We Collect

When you book tickets or use our site, we may ask for:

Your name, email and phone number.

Your child’s name and age (so Santa can make the experience special).

Payment details (securely handled by our booking provider – we never store full card numbers).

Any extra notes, such as accessibility or additional needs.

Basic technical info (like your IP address and how you use the site, through cookies).

How We Use Your Info

We use your details to:

Confirm and manage your booking.

Make Santa’s visit magical and personalised.

Send you important updates about your tickets.

Improve our website and services.

Share news and offers, if you’ve chosen to hear from us.

Who We Share With

We only share your information with trusted partners who help us run the event, such as:

Our booking and payment system providers.

Email and IT service providers.

The Newgate Centre events team.
We never sell your data to third parties.

Cookies

Like most websites, we use cookies to help the site work properly and to understand how people use it. You can change your cookie settings in your browser at any time.

How Long We Keep Your Info

Booking records: up to 2 years.

Payment records: kept as required by law (usually 6 years).

Marketing preferences: until you unsubscribe.

Your Rights

You have the right to:

Ask for a copy of the information we hold about you.

Ask us to update or delete your details.

Withdraw consent for marketing.

Complain to the ICO if you’re not happy with how we handle your data.

Just email us at [email protected] if you’d like to use any of these rights.

Children’s Privacy

Parents/guardians give us their child’s name and age so Santa can say hello properly. We don’t use this information for anything else, and we never market directly to children.

Keeping Your Data Safe

We use secure systems and trusted providers to keep your information safe.

Updates

We may update this policy from time to time. The latest version will always be on this page.

Cookie Notice

We use cookies 🍪
We use essential cookies to make our website work and optional cookies to help us improve your experience. You can accept all cookies or manage your settings.